Logistics applied to the provision of services: a historical and conceptual context

Abstract

Logistics is inserted in the whole process of ‘service companies’ and their departments, however it goes unnoticed by people, who are used daily, to develop their activities and achieve their goals. The biggest difficulties for a service provider are the inability to predict when, where, and how much the equipment will be damaged. With this, integrated logistics becomes the main differential for service companies, as their ability to serve different types of products and services has been strengthened, with more speed, in each of their stages of the supply chain, bringing high performance and lower cost to the transport sector in the collection and delivery process. Therefore, the objective of this work is to demonstrate the relevance of logistics in the provision of services, seeking to demonstrate the economic aspects, which may impact the results and the processes of aggregating values for companies and customers. For this, it was necessary to conceptualize services and define their quality as a way to satisfy customers' needs; Detail the main logistics processes, from their history to the present, emphasizing the distribution channel, which deals with stocking, handling and processing orders to the final consumer; Show the importance of the packaging process, especially in transport and storage, in order to identify how a service provider adds value, financial and brand image, to its customers. The methodology used was an exploratory and descriptive research with a qualitative bias. Through data analysis, it was found that, through an adequate packaging process, balanced stocks, an efficient and effective distribution channel, as well as trained personnel in the logistics area, it is capable of aggregating values in the execution of its activities. activities, such as: cost reduction of services provided, quality service to its customers, in addition to ensuring their permanence in the market.