Prazer e sofrimento no trabalho: estudo com mulheres terceirizadas que atuam nos serviços gerais em uma Instituição Federal de Ensino Superior

Abstract

This study aimed to describe and analyze the experiences of pleasure and suffering in the work of outsourced women who work in the general services in a Public Institution of Higher Education in the state of Minas Gerais. In order to meet the research objectives, a descriptive research with a qualitative approach was carried out. The data collection was done through five semi-structured interviews with outsourced women who work in the Institution researched. The main results indicated that the interviewees considered their work to be pleasant and quiet, having time available to perform the tasks. With regard to the meaning of work, the experiences of pleasure are manifested through incentives, praise and pride in the work done and financial reward. The experiences of suffering were manifested by excessive collections, lack of recognition, excessive monitoring and lack of freedom to work. Women use individual strategies to deal with performance monitoring and charging and seek to exercise self-control, venting with colleagues at work, relaxing, and turning to the family. When it comes to physical damage, the interviewees suffer from tendinitis, spinal problems, circulation problems and disc herniation. In terms of psychosocial damages, they experienced conflicts in family or social relationships as a result of the work situation.