Contributions of competency management in public administration: a study at the Brazilian Institute of Geography and Statistics in Paraíba

Abstract

Efficiency is one of the constitutional principles that guides the activity of Public Administration. Although it has a rationalization side of spending, the idea of efficiency also requires an improvement in the performance of public institutions. This search for improvement in performance has occurred in the context of the New Public Management, which stimulates the use of private management tools that may be useful to the reality of public administration. In this sense, the use of competency management as an instrument to increase the administration of public organizations has been highlighted. The main objective of this research was to identify the contributions of competency management to the performance of IBGE in Paraiba. This was an exploratory-descriptive field research, which started from a qualitative approach and used, for data collection, direct observation, documentary research and semi-structured interviews with employees who occupy management positions in the studied institution. After analyzing the data, the research results indicated that the main constraints to IBGE's performance in Paraiba are related to the way the organization sees and manages their servers. It was also possible to map the individual and organizational competencies fundamental to the fulfillment of the institutional mission of the studied organization. At the end, proposals were presented that could improve people management and performance in the research environment, through interventions that put into practice the ideas of competency management in the institution.