Conflict management in family micro enterprises: a study of multiple cases in the city of Olinda

Abstract

Despite the great importance of micro-enterprises to the country's economy, many of them face serious difficulties to remain in operation, including conflicts that occur within the organization. Family micro-enterprises have conflicts of different types, origins and levels, causing significant changes, which directly affect productivity, relationships and the dynamics of those involved. Depending on how these conflicts are, you can have positive and negative results. The research aimed to identify conflicts in family micro-enterprises and their possible solutions. Starting from an exploratory research and using qualitative research, semi-structured interviews were conducted with managers of family micro-companies in the city of Olinda. It was concluded that the origin of the conflicts in the interviewed companies was due to the lack of separation between professional and personal relationship and, to manage these conflicts, the companies used dialogue, which enabled learning and agreements, which benefited both parties, changing the organizational climate and dynamics among family members.