Informational mapping as a support for formulation quality indicators

Authors

DOI:

https://doi.org/10.6008/CBPC2179-684X.2021.003.0019

Keywords:

Information management, Information mapping, Quality management, Performance indicators

Abstract

This article sought to evaluate from the perspective of information management the way quality indicators are built, based on information inherent to all areas of the analyzed company and also conducting a discussion about the use of information in the processes of quality management. Under this perspective a case study was performed using the method of non-participatory observation that provided the mapping of information in a company providing port services in Paranaguá. The research resulted in the mapping of information used in the construction of indicators, systems involved in the process, organization and storage methods and finally the distribution and use of information in the process of quality indicators development.

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Author Biographies

Guilherme de Oliveira Mattozo, Universidade Estadual do Paraná

Possui graduação em Gestão Ambiental pela Universidade Federal do Paraná (2014). No mesmo ano concluiu graduação em Administração de Empresas pela UNESPAR Campus Paranaguá. Possui experiência de 7 anos na área ambiental, 3 anos na área de segurança do trabalho e à 1 ano trabalhando com sistema de gestão da qualidade.

 

Elaine Cristina Lopes, Universidade Estadual do Paraná

Doutora em Ciência da Informação. Professora efetiva na Universidade Estadual do PR.

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Published

2021-06-29

Issue

Vol. 12 No. 3 (2021): Revista Brasileira de Administração Científica - Jul, Ago, Set 2021

Section

Comunicação e Informação Organizacional

License

Copyright (c) 2021 Brazilian Journal of Scientific Administration

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

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